Frequently Asked Questions

Q. How does the Oakville Family YMCA 50:50 draw work?

The 50/50 draw administered by the Oakville Family YMCA, is a raffle licensed by the Alcohol and Gaming Commission of Ontario (AGCO) where individuals purchase ticket(s) for the opportunity to win 50% of the total money raised through the sale of 50/50 tickets.

Q. Where does the other 50% of the proceeds raised go?

The other 50% of the proceeds raised supports children, youth, adults, families, and seniors facing barriers to health in Oakville and Halton. To learn more about the Oakville Family YMCA and our programs, please visit

Q. Who is eligible to buy 50/50 draw tickets?

If you meet the following criteria, you are eligible to purchase 50/50 draw tickets:

·       Must be 18 years of age or older at the time of purchase

·       Must be located in the Province of Ontario at time of purchase

·       Must not be one of the following:

o Active Board of Director, member of the Senior Management Team, or Philanthropy and Fund Development employee of the Oakville Family YMCA

o An employee of the Alcohol Gaming Commission of Ontario

o An employees of the supplier of the 50/50 System who are involved with the development and/or support of the 50/50 System

o Such other persons designated from time to time as Related Parties by the Foundation

o Individuals who appear to be intoxicated

Note: Prior to the purchase of a ticket online, you will be required to verify your eligibility and that the information is complete and accurate.

Q. Can I play more than once in a game?

Yes. You can purchase more than one ticket per event or game.

Q. What are the odds of winning?

The odds of winning the prize are based on the number of tickets sold.

Q. Do I have better odds online?

Your odds of winning do not change based on the manner in which you purchase your 50:50 draw ticket; online and in-venue sales have the same odds of winning. The odds of winning the prize are based on the number of tickets sold.

Q. How is the winning number drawn?

A unique winning number is randomly generated and issued by the electronic 50/50 system out of the numbers purchased (in-venue and online) for that particular draw. The mechanism for selecting the winning number is a computer-based random number generator that has been certified by the AGCO.

Q. When is the winning number drawn and posted?

50/50 Ticket Sales close on April 28, 2022 at 11:45pm. Once the winning 50/50 number has been drawn and posted, you can find it and the prize amount:

·       Announced  on the website for the Oakville Family YMCA at on April 29, 2022 at 10am.

·       Displayed on the online Oakville Family YMCA 50/50 ticket purchase website

Q. How do I claim my prize?

If you have the winning 50/50 number from an online or in-venue sale, please contact Jeff Mamer at You must complete the required winner claimant documents from the Oakville Family YMCA office located at 410 Rebecca St., Oakville, Ontario, L6K 1K7 within six (6) months of the draw date.


The winner will then be paid by cheque within sixty (60) days of the claim date. You must present your signed winning ticket (if purchased in-venue), or the text message/email of your online winning ticket (if purchased online), along with two (2) forms of identification (including a government-issued photo ID). The winning ticket cannot be tampered with (Oakville Family YMCA reserves the right to deny winnings if the ticket has been reproduced or changed from its original state).

Please note: Online ticket sales must be claimed by the individual named in the original purchase transaction. The Oakville Family YMCA is not responsible for any division of the winning prize amount to any other party other than the individual named in original purchase transaction.

Q. What currency is the prize money paid in?

All transactions and winnings are paid in Canadian Dollars. Prize will be paid by cheque payable to the winner.


Q. When can I expect to receive my winnings?

Prize winnings will be paid by cheque within 60 days of the completion of the claim process.

Q. Do I need to live in Ontario to play?

You do not need to live in the province of Ontario to purchase a 50/50 ticket but you do need to be physically located within the province of Ontario at the time of purchase of your online 50/50 ticket to be eligible to play.

Q. How can I pay for my online 50/50 ticket?

Our online 50/50 website accepts the following payment types: Visa, Visa Debit, and MasterCard.

Q. I cannot access What should I do?

Per AGCO regulations – please be advised that you must be located within the province of Ontario at the time of your purchase. Your device’s locations services must be turned on to verify your location prior to entry to the online 50/50 sales platform. Users must also agree to all Terms and Conditions outlined.

Q. I purchased a 50/50 ticket but did not get my numbers. What should I do?

If you purchased your 50/50 ticket but did not receive your numbers, please check your junk or spam folders in the event it was flagged by your email provider. If you still do not have your 50/50 ticket, contact and our support staff will re-send your raffle numbers (some verification will be required). If your transaction completed successfully, your numbers will still be part of the draw.

Q. I think I, or someone I know, may have a problem with gambling. What should I do?

The Oakville Family YMCA promotes responsible gaming at all times. If you are looking for help or advice about problem gambling, please visit: or contact the Ontario Problem Gambling Help Line / Free Health Services Information at 1- 888-230-3505. TECHNICAL HELP

Q. Why does require my location and/or why am I receiving the following prompt: Ex "( would like to use your current location?"

Your current location is required to confirm eligibility. The raffle will be offered throughout the Province of Ontario (the "Raffle Area"). Void outside the raffle Area and where prohibited by law, rule, or regulation.

Q. What if I already selected "Don't Allow"?

Reloading the page should cause you to be prompted to share your location again. If you have specified that you never want to share your location, you will need to go into your settings to allow. See below for instructions.

Q. What if I receive the following prompt: "You must allow your browser to share your location to purchase tickets, please click "OK" to reload this page, then be sure to allow your browser to share your location to share your location when prompted"? The browser should reload the page and ask you to share location upon loading.
Note: In some browsers, the popup may say "close" instead of "OK"

Q. I entered the incorrect email and did not print my tickets, how can I get my tickets resent?

Please go to the Contact page and request that the raffle Manager email you your tickets.

Q: What if I cannot purchase tickets on due to Location issues?

You may have told your browser to never share your location. You need to change that setting to allow sale.


Q. When I am trying to process a transaction it is not working? What can I do?


Please remember that when you are filling in the personal information at the checkout page the address you input must match the address of the Credit Card that will be used for the transaction. Please ensure all fields are inputted correctly.

Q. The site is not loading properly, and I am not able to get to the checkout page, What can I do?


Based on the browser you are on, please go to the settings then history and clear cookies and cache. Once completed please close the page, reopen and try again.

For iOS devices:
1) Go to the Settings App.
2) Go to Privacy.
3) Go into Location Services.
4) Ensure "Location Services" are on.
5) Scroll down and click "Safari Websites."
6) Make sure that Allow Location Access is set to "While Using the App."

Chrome has the same setting if you are using that instead.

For Android (though this may vary by version):
1) Go to Settings App.
2) Go to Location and make sure that it is on.
3) Go back to previous screen and go to Apps.
4) Go to Chrome.
5) Click Permissions.
6) Ensure that Location is enabled.
Note: If still experiencing problems, go to in your browser and see where it places you.

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